I design enterprise AI systems where trust, reliability, and human control are non-negotiable.

I’m a Toronto-based Product Designer and Team Lead with 18+ years of experience. Currently a Senior UX Designer working on enterprise-scale, AI-driven systems at Amazon Web Services (AWS), focused on their Cloud Contact Center platform – Amazon Connect. My work operates where automation meets operational risk— within environments where mistakes are costly and trust must be earned, not assumed.

I specialize in designing human-in-the-loop AI systems, including configuration experiences for building and orchestrating AI agents, AI-assisted workflows, communications, routing tools, and in-context recommendations embedded directly into agent and administrative workflows. My approach prioritizes reliability over novelty and control over unchecked autonomy.

A core part of my practice is building and evolving design systems that translate UX principles and UI designs into production-ready customer experiences. These systems enable teams to scale complex experiences, consistently across products – while preserving usability, accessibility, and trust.

Outside of work, I collect prompts and fonts, play and follow soccer obsessively, and am a proud father of three daughters who keep me grounded and honest.