
Nicholas Jordan
Zdravkovski
I design enterprise AI systems where trust, reliability, and human control are essential.
Senior UX Designer at Amazon Web Services (AWS) – Applied AI Solutions

View case study
AWS Applied AI Solutions – Amazon Connect
Reducing Amazon Connect handle-time with AI Assistant and Agent setup

View case study
AWS Applied AI Solutions
Generating customer UIs in Amazon Connect in minutes with AI-powered no-code builder

View case study
AWS Applied AI Solutions
Redefining the Amazon Connect omnichannel agent workspace with embedded AI

View case study
AWS Applied AI Solutions
Streamlining Amazon Connect self-service workflows with agentic AI guidance

View case study
AWS Applied AI Solutions
Redefining Amazon Connect AI Agent performance with actionable analytics

View case study
AWS Applied AI Solutions
Delivering Amazon Connect AI experiences featured at AWS re:Invent 2026

Coming soon!
Avaya Inc.
Redesigning Avaya OneCloud™ contact center to boost operational performance

Coming soon!
Avaya Inc.
Defining Avaya Spaces™ UCaaS web platform for performance at scale

Coming soon!
Avaya Inc.
Extending Avaya Spaces™ UCaaS mobile platform for seamless performance
About me
Hey there! I’m Nick Z., a Toronto-based Product Designer and Team Lead with 18+ years of experience. Currently, I’m a Senior UX Designer at Amazon Web Services (AWS), building enterprise-scale, AI-driven systems. My work sits at the intersection of automation and operational risk—where mistakes are costly and user trust must be earned, not assumed
View my full experience & bio
AI-Focused
I design enterprise AI systems where trust, reliability, and human control are essential.
Fast & Insightful
I quickly identify the core of complex problems and deliver solutions with clarity and precision.
Quality-Driven
Every design reflects meticulous attention to detail and craftsmanship that makes the difference.
Metrics-Oriented
I design for measurable outcomes—improving performance, conversions, and retention through continuous experimentation.
Clear Communicator
I keep stakeholders in the loop through concise stand-ups, demos, and ad-hoc chats.
Trusted Partner
I build lasting relationships with leadership and business partners, focusing on long-term collaboration and success.

Nicholas Jordan
Zdravkovski
I design enterprise AI systems where trust, reliability, and human control are essential.
Senior UX Designer at Amazon Web Services (AWS) – Applied AI Solutions

View case study
AWS Applied AI Solutions – Amazon Connect
Reducing Amazon Connect handle-time with AI Assistant and Agent setup

View case study
AWS Applied AI Solutions
Generating customer UIs in Amazon Connect in minutes with AI-powered no-code builder

View case study
AWS Applied AI Solutions
Redefining the Amazon Connect omnichannel agent workspace with embedded AI

View case study
AWS Applied AI Solutions
Streamlining Amazon Connect self-service workflows with agentic AI guidance

View case study
AWS Applied AI Solutions
Redefining Amazon Connect AI Agent performance with actionable analytics

View case study
AWS Applied AI Solutions
Delivering Amazon Connect AI experiences featured at AWS re:Invent 2026

Coming soon!
Avaya Inc.
Redesigning Avaya OneCloud™ contact center to boost operational performance

Coming soon!
Avaya Inc.
Defining Avaya Spaces™ UCaaS web platform for performance at scale

Coming soon!
Avaya Inc.
Extending Avaya Spaces™ UCaaS mobile platform for seamless performance
About me
Hey there! I’m Nick Z., a Toronto-based Product Designer and Team Lead with 18+ years of experience. Currently, I’m a Senior UX Designer at Amazon Web Services (AWS), building enterprise-scale, AI-driven systems. My work sits at the intersection of automation and operational risk—where mistakes are costly and user trust must be earned, not assumed
View my full experience & bio
AI-Focused
I design enterprise AI systems where trust, reliability, and human control are essential.
Fast & Insightful
I quickly identify the core of complex problems and deliver solutions with clarity and precision.
Quality-Driven
Every design reflects meticulous attention to detail and craftsmanship that makes the difference.
Metrics-Oriented
I design for measurable outcomes—improving performance, conversions, and retention through continuous experimentation.
Clear Communicator
I keep stakeholders in the loop through concise stand-ups, demos, and ad-hoc chats.
Trusted Partner
I build lasting relationships with leadership and business partners, focusing on long-term collaboration and success.

Nicholas Jordan
Zdravkovski
I design enterprise AI systems where trust, reliability, and human control are essential.
Senior UX Designer at Amazon Web Services (AWS) – Applied AI Solutions

View case study
AWS Applied AI Solutions – Amazon Connect
Reducing Amazon Connect handle-time with AI Assistant and Agent setup

View case study
AWS Applied AI Solutions
Generating customer UIs in Amazon Connect in minutes with AI-powered no-code builder

View case study
AWS Applied AI Solutions
Redefining the Amazon Connect omnichannel agent workspace with embedded AI

View case study
AWS Applied AI Solutions
Streamlining Amazon Connect self-service workflows with agentic AI guidance

View case study
AWS Applied AI Solutions
Redefining Amazon Connect AI Agent performance with actionable analytics

View case study
AWS Applied AI Solutions
Delivering Amazon Connect AI experiences featured at AWS re:Invent 2026

Coming soon!
Avaya Inc.
Redesigning Avaya OneCloud™ contact center to boost operational performance

Coming soon!
Avaya Inc.
Defining Avaya Spaces™ UCaaS web platform for performance at scale

Coming soon!
Avaya Inc.
Extending Avaya Spaces™ UCaaS mobile platform for seamless performance
About me
Hey there! I’m Nick Z., a Toronto-based Product Designer and Team Lead with 18+ years of experience. Currently, I’m a Senior UX Designer at Amazon Web Services (AWS), building enterprise-scale, AI-driven systems. My work sits at the intersection of automation and operational risk—where mistakes are costly and user trust must be earned, not assumed
View my full experience & bio
AI-Focused
I design enterprise AI systems where trust, reliability, and human control are essential.
Fast & Insightful
I quickly identify the core of complex problems and deliver solutions with clarity and precision.
Quality-Driven
Every design reflects meticulous attention to detail and craftsmanship that makes the difference.
Metrics-Oriented
I design for measurable outcomes—improving performance, conversions, and retention through continuous experimentation.
Clear Communicator
I keep stakeholders in the loop through concise stand-ups, demos, and ad-hoc chats.
Trusted Partner
I build lasting relationships with leadership and business partners, focusing on long-term collaboration and success.